Frequently Asked Questions
Discover everything you need to know about the Eleventy Milano shopping experience.
Where are Eleventy Milano products manufactured?
Every garment is proudly 'Made in Italy,' utilizing a network of over 90 specialized laboratories to ensure the highest standards of Italian craftsmanship and quality.
What is your global shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 2-5 business days depending on your location, with full tracking provided for every order.
How do I return an item?
We accept returns within 14 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a return shipping label.
How can I ensure I select the correct size?
Each product page features a detailed size guide. Our collections generally follow Italian sizing; if you are between sizes, we recommend selecting the larger size for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer deferred payment options via Klarna.
How should I care for my Eleventy garments?
To preserve the luxury fibers of our apparel, we recommend following the specific care instructions on the internal label. Most tailored pieces and knitwear require professional dry cleaning.